Service Level Agreement

All clients are wondering about after sales support because they need to assure the business continuity, Quality of service & Quality of support.

At CYBERSEC SOLUTIONS LLC, we have designed couple of Service Agreement packages that can be tailored based on client requirement to assure the customer satisfaction for the services that we are providing.

We have a different SLA packages started from Bronze, Silver, Golden and end with Platinum package. Client can select the package that can meet his requirement within his budget. Each package has a response time, and number of onsite and remote or email support. In addition, we can customize a package for the client based on his needs.

Client can communicate with CYBERSEC SOLUTIONS LLC under SLA agreement by opening a trouble ticket on line, the right L1 support engineer will handle the ticket to fix the problem or transfer it to the L2 engineer in case the problem was not solved or it requires an expert to solve. Client will be reported about the ticket been opened with all activities done during the ticket lifecycle.

In addition, Client has the flexibility to use the communication method via online ticket system, email or telephone calls.