IT Helpdesk Service

The IT Service Desk function became one of the core components of IT service operations in many organizations.

The IT Helpdesk services eliminates the need to hire additional employees and allows the MSP to scale quickly, manage more efficiently, and grow their business without limits.

CYBERSEC  takes over the troubleshooting and maintenance so you and your team can focus on the core business. This is all at the fraction of the cost needed to employ and manage in-house staff.

Our certified technicians are fully trained to handle the majority of Level 1 and 2 support requests and are regularly trained and monitored for quality in order to keep performance and efficiency optimal. They are led by experienced managers that help guarantee the most optimal service and consistency.

We do provide Service Level Agreements (SLA’s) that can be tailored as per customer requirement using flexible multi channels of communication with the call center like Phone calls, Emails or using the online ticket system.

Our IT Helpdesk Services includes:

• VIRUS & MALWARE REMOVAL
• DESKTOP PERFORMANCE OPTIMIZATION
• PC AND PERIPHERAL TUNE UP
• PRINTER AND PERIPHERAL SETUP
• MICROSOFT OFFICE AND OTHER APPLICATIONS
• DATA BACKUP
• USER ADMINISTRATION
• E-MAIL AND BROWSER SETUP
• INSTALLING NEW APPLICATIONS.